Refund policy
If your eSIM never arrives
You get an automatic, full refund. If anything goes wrong while we issue your eSIM, our system refunds the payment immediately and emails you to confirm. You never need to chase us for it.
If you haven't used it yet
A plan you have never connected with can be refunded in full within 60 days of purchase. Installing the eSIM does not count as using it — the plan only starts when data first flows.
Once the plan has started
When your eSIM connects to a network for the first time, the plan begins and can no longer be refunded, including any unused data. This is a limitation of how mobile data is wholesaled, not a preference of ours.
If it won't work on your phone
Contact us before starting the plan and we will refund you in full. Please check that your phone is eSIM-capable and carrier-unlocked before buying — a locked phone cannot use any travel eSIM.